Terms of Service

Last updated: February 28, 2026

These Terms of Service (“Terms”) govern your access to and use of the AIRG platform and services provided by AIRG Systems (“AIRG,” “we,” “us,” or “our”).

1. Acceptance of Terms

By accessing or using the AIRG platform, you agree to be bound by these Terms. If you are using AIRG on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

2. Description of Service

AIRG provides an AI-powered responsible gambling platform that includes:

• Behavioral risk detection using the ORBIT AI model
• Real-time player risk scoring and monitoring
• Compliance management for US gambling jurisdictions
• Automated intervention workflows
• Audit trail and reporting capabilities
• API access for data integration

3. Subscription and Payment

AIRG is offered through tiered subscription plans (Starter, Professional, Enterprise). Subscriptions are billed monthly. A 14-day free trial is available for Starter and Professional plans. Enterprise pricing is customized based on deployment requirements.

4. Data Processing

You retain ownership of all data submitted to the AIRG platform. We process your data solely to provide the services described in these Terms. Our data processing practices are detailed in our Privacy Policy.

You are responsible for ensuring that any player data submitted to AIRG complies with applicable privacy laws and that you have obtained necessary consents.

5. Intellectual Property

The AIRG platform, including the ORBIT model architecture, algorithms, user interface, and documentation, is the intellectual property of AIRG Systems. Your subscription grants you a non-exclusive, non-transferable license to use the platform.

For Enterprise customers with custom model training, the trained model weights are jointly owned — you own the model trained on your data, and we retain ownership of the underlying architecture.

6. Acceptable Use

You agree not to:

• Use AIRG for purposes other than responsible gambling compliance
• Reverse engineer, decompile, or attempt to extract the ORBIT model
• Share API keys or credentials with unauthorized parties
• Submit fabricated or manipulated data to the platform
• Exceed your subscription's rate limits or resource allocations
• Use the platform to discriminate against players beyond legitimate responsible gambling measures

7. Service Level Agreement

Cloud-hosted AIRG maintains a 99.9% uptime SLA for Professional plans and 99.99% for Enterprise plans. On-premise deployments are subject to the operator's infrastructure. Scheduled maintenance windows are communicated 48 hours in advance.

8. Limitation of Liability

AIRG provides risk predictions and compliance tools to assist operators in their responsible gambling programs. AIRG predictions are advisory — operators retain final decision-making authority over player interventions. AIRG is not liable for regulatory penalties resulting from operator decisions.

9. Termination

Either party may terminate the subscription with 30 days written notice. Upon termination, we will provide a data export within 14 business days. Data retention beyond termination follows regulatory requirements outlined in our Privacy Policy.

10. Governing Law

These Terms are governed by the laws of the State of Delaware. Any disputes will be resolved through binding arbitration in accordance with the AAA Commercial Arbitration Rules.

11. Contact

For questions about these Terms, contact us at legal@airg.systems.